FAQ

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the delivery date.

   • Items must be unworn, unwashed, and in their original condition with all tags attached.

2. Non-Returnable Items:

   • Customized or personalized items.

   • Sale items or gift cards.

3. Return Process:

   • To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return.

   • We will provide you with a return shipping label and instructions on how to send your item back.

4. Refunds:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges:

   • If you would like to exchange your item for a different size or color, please follow the return process and place a new order for the desired item.

6. Shipping Costs:

   • Original shipping costs are non-refundable. Return shipping costs will be deducted from your refund unless the return is due to a defective or incorrect item.

7. Contact Us:

   • If you have any questions about our return policy, please reach out to our customer service team at secretlizards@proton.me

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Do YOU offer gift cards? Do you really want to give a gift card to a website called 'Secret Lizard People?' Nah bro, just get 'em a shirt or a hoodie with a lizard on it. Maybe a mug or a sticker pack?